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Photography Services and Retouching Policy:

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Starting January 1, 2023, CattEye Media, LLC, provides comprehensive photography services and outsource professional retouching to ensure the highest quality of your images. Our policy regarding photography services, cancellations, and retouching is as follows:

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Photography Services:

1. Coverage: We offer various packages tailored to birthdays, engagements, maternity, corporate headshots etc and events, including weddings, birthdays, corporate events, and more. Each package specifies the duration of coverage and the number of photographs included.

2. Optional Consultation: requested by the client, a pre-event consultation to understand specific requirements, discuss the timeline and address any questions or concerns you may have. c. Photographer(s): If the event or Photoshoot is 3 hours or more, an assistant will be provided, ensuring comprehensive coverage, efficiency, and pricing will reflect.

 

 

Cancellation Policy:

We understand that sometimes plans may change unexpectedly. In order to ensure efficient scheduling and maintain the quality of our services, we have a 48-hour cancellation policy in place.

1. Cancellation Within 48 Hours: If you need to cancel your booking within 48 hours of the scheduled session, your deposit will be retained, and no refund will be provided.

2. Rescheduling Within 48 Hours: Should you wish to reschedule your session within 48 hours of the appointment, your initial deposit will be applied to the new booking. However, this deposit is non-refundable.

3. Cancellation/Rescheduling Beyond 48 Hours: If you cancel or request to reschedule beyond the 48-hour window, your deposit can be carried over to the new booking or refunded upon request.  This means you have 48 hours to cancel or reschedule your session, provided the change is made within the 24-28 hour window from the time you booked.

Please understand that the non-refundable deposit is designed to compensate for the time set aside and any preparations made for your session. We appreciate your cooperation and understanding of our policy. Feel free to reach out if you have any questions or need assistance with rescheduling.

Thank you for considering our services, and we look forward to capturing wonderful moments with you.

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Late Arrival Policy:

At CattEye Media, we value both your time and ours. We have implemented a late arrival policy to ensure a smooth and timely experience for all our clients.

1. 15 Minutes Late: If you arrive more than 15 minutes late for your scheduled appointment, we might need to make adjustments to your session time to accommodate other appointments that follow.

2. Impact on Session: Being 15 minutes late could potentially result in a shortened session to ensure that our subsequent appointments start on time. We understand that unforeseen circumstances can arise, and we'll do our best to accommodate you within the remaining session time.

3. Quality of Service: Please note that arriving late might affect the overall quality of your session. Rushing through the process could impact the time available for capturing the best possible shots.

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Retouching Services:

A. Basic Retouching: Our standard retouching includes adjustments to exposure, color correction, and minor enhancements to ensure a polished and professional look for all delivered images. (All Events)

 B. Natural Enhancements: We strive to maintain the natural beauty of the subjects and images, enhancing features without creating an overly artificial appearance. (Weddings)

C. Client Input: We value your input and encourage you to provide specific retouching requests during the consultation or after reviewing the initial proofs.

D. Retouching Turnaround Time: The time required for retouching varies based on the number of images and the complexity of the retouching requested. We will provide an estimated turnaround time during the consultation or after reviewing the initial proofs.

E. Additional Retouching: Extensive or Advanced Retouching: For requests that go beyond our standard retouching services, such as major object removal or extensive body reshaping, additional fees may apply. $25.00 per photo.

 

Our policy regarding expired retouches is as follows:

Retouch Selection Period: Clients are given a specific timeframe, 30 days to review and choose their desired retouches after image delivery.

Expired Retouches: If retouch selections are not made within the designated timeframe and no extension request is submitted, the images will be considered final and delivered as provided initially without further retouching.

 

We aim to deliver exceptional photography services and retouching work that meets and exceeds your expectations. We strive to capture the essence of your event and provide you with timeless memories.

If you have any further questions or want to discuss specific details of our services, please do not hesitate to contact us. We are here to ensure your complete satisfaction.

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Thank you for choosing CattEye Media,LLC.

 

Sincerely,

Catt Hamlin

CattEye Media, LLC

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